Ready To Make An Impact?

    Vice President, Customer Success
    Chicago / Remote

    Casechek is on a mission to innovate the implant supply chaiand bring greater transparency to the cost of patient care. From procurement to payment, Casechek automates workflows for vendor supported surgical procedures. Our emergent Bill Only solution provides a comprehensive system of record for Hospitals and Health Systems to manage the complexity of surgical cases with implantable medical devices, expose hidden expenses and surface revenue opportunities.

    The Vice President, Customer Success will be a vital member of Casechek’s leadership team and will be responsible for developing and leading our client-facing team, executing operational plans and strategies, and driving business growth. This is an exciting opportunity for a strategic and results-oriented leader who is passionate about driving customer success in a SaaS organization.

    Casechek is a highly collaborative environment, but our team is also self-motivated and works independently. We strongly believe that great ideas are not created in isolation! Our team interacts with our healthcare customers to understand their needs and ultimately deliver the best user experience as possible.

    • Casechek is based out of Chicago’s Fulton Market, but we’re a hybrid remote and in-person team.
    • We are highly motivated and passionate about solving healthcare’s messiest problems with new technologies.
    • We value diversity, curiosity, and a passion for learning. The team has a lot of advanced degrees and even a few professional musicians.
    • Innovating the implant supply chain is a marathon and not a sprint – we support each other in long-term growth and value developing transferrable skills.
    • Competitive salary and annual bonus
    • Opportunity for LTI
    • 401k match
    • Work from home flexibility
    • Full medical and dental benefits
    • Brand new pro level laptop
    • Annual educational budget
    • Proven leader with experience building and managing proactive client-facing teams.
    • Highly motivated and thrives in a fast-paced, start-up environment.
    • Strategic thinker with a passion for driving customer success and creating impactful change.
    • Healthcare industry experience and experience scaling SaaS customer success organizations.
    • Exceptional interpersonal and communication skills, with the ability to build relationships with customers, colleagues, and other stakeholders.
    • Experience developing and executing customer success strategies.
    • Develop and implement a comprehensive customer success strategy that aligns with Casechek’s goals.
    • Create and execute programs to increase value and engagement with customer executives.
    • Build and lead a high-performing customer success team that owns implementations, end user support, data driven performance improvement, account upsell and growth and customer engagement.
    • Provide guidance, coaching and support to drive individual and team performance.
    • Establish and measure key performance indicators (KPIs) to track customer success and satisfaction.
    • Collaborate with sales teams to drive account growth.
    • Collaborate with data and product teams to increase value captured at accounts.
    • Develop and maintain strong relationships with key customers and executives.
    • Manage customer escalations and ensure timely resolution of issues.
    • Measure and report on customer success metrics and use data to drive continuous improvement.
    • 7+ years of experience building and leading customer-facing teams within the healthcare industry.
    • Strong leadership skills and a track record of managing and motivating high-performing teams.
    • Excellent communication and interpersonal skills.
    • Experience developing and implementing successful customer success strategies.
    • Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
    • Experience working in a fast-paced, dynamic environment, with the ability to adapt to change and work collaboratively with cross-functional teams.
    • Experience as a subject matter expert in the healthcare industry with a focus on providers, surgical inventory or technology used in surgical procedures.
    • Knowledge of Lean Six Sigma methodologies or other process improvement strategies.
    • Proficiency in Salesforce and other customer success tools.
    • Bachelor's degree in a healthcare-related field (MBA or MHA preferred).

    Interested? Send your resume to [email protected]