Could your Bill-Only processes be hiding patient safety issues?
You are likely aware that key clinical and supply chain personnel dedicate significant time auditing and processing bill-only purchasing requests. The time required to check third-party forms and bills to internal systems is burdensome. This often leads supply chain leaders to worry about price discrepancies and overpayments from the manual burden. Not to mention, expense cycle management is nearly impossible when weeks pass before a PO is even issued. But, what might surprise you is the amount of misdocumentation in the Electronic Health Record (EHR) for patient-specific PPI (bill-only items).
In fact, when auditing the bill-only processes of our clients, regardless of how airtight they felt their processes and systems were, we found that up to 6-10% of items were misdocumented in the EHR. This represented, on average, $10M in misdocumented items and upwards of 1,000+ patients with inaccurate records. Misdocumentation of this magnitude can lead to issues in:
- Compliance: UDI documentation requirements
- Patient safety: Inability to identify patients in the event of a device recall
- Patient Follow-up: Physicians need accurate information to properly follow up and treat patients
- Costs: Inaccurate capture of costs in your system of record leads to incorrect procedural spend metrics/contribution margin and expense data modeling
When building the industry’s first fully-automated Procurement to Payment solution, we knew EHR integration was often overlooked but imperative. By validating vendor bills against the implant log in the EHR, you have automatic insights and visibility into documentation issues. This not only helps you reduce cycle times, overpayments, and improve expense cycle management, but also improves UDI compliance and patient safety.
What would an EHR documentation miss of 6-10% mean for your organization?
Our Baseline Assessment helps administrators determine the severity of your patient safety risk through misdocumentation. In addition, by comparing your EHR data and PO data, you will have a clearer picture of your physician preference implant process. This analysis will include information regarding your PO flow time and any non-contracted items to help you reduce cost.
Schedule your Baseline Assessment today by contacting [email protected].