From Fragmented to Functional: How Cape Cod Healthcare Transformed Its Bill-Only Process
For many community health systems, especially those operating with lean supply chain teams, manual Bill-Only workflows are still creating missed charges, delayed billing, unreconciled spend, and margin leakage.
Join William Stitt, Executive Director of Supply Chain Services at Cape Cod Healthcare, as he shares how his team identified what was breaking down and rebuilt the process with data, accountability, and automation, without adding headcount or increasing IT burden.
Key Learning Points:
- • Identify where your Bill-Only process is breaking down across documentation gaps, vendor delays, and non-built item usage.
- • Measure documentation accuracy, cycle time, and non-built usage to pinpoint where performance breaks down.
- • Understand the operational changes that drive vendor accountability, standardize intake, and enable automation.
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